Privacy Policy
Last updated: July 28, 2025
Vivid Electrical Group Pty Ltd ("we", "us", or "our") is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, disclose, store, and manage your personal information, and your rights regarding that information.
By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Definitions
Personal Information: Any information or opinion about an identified individual or an individual who is reasonably identifiable.
Sensitive Information: A subset of personal information that includes things like health information, racial or ethnic origin, and membership of political or professional associations.
Service: Our website located at https://vividelectricalgroup.com.au and associated services.
You: The individual or organisation accessing or using the Service.
2. What Information We Collect
We may collect and hold the following types of personal information:
Full name
Email address
Phone number
Usage data (e.g., browser information, IP address, device type)
Any other information you choose to provide
3. How We Collect Your Information
We collect personal information when you:
Fill out a form on our website
Contact us by email or phone
Use our services or visit our website
Interact with us on social media
We may also collect personal information from third-party service providers or publicly available sources.
4. Use of Your Personal Information
We may use your personal information to:
Provide and maintain our services
Communicate with you
Process transactions
Send service updates or promotional offers (you can opt out at any time)
Improve user experience and analyse site usage
Comply with legal obligations
5. Disclosure of Personal Information
We may disclose your personal information:
To third-party service providers who help us deliver our services (e.g. web hosting, analytics)
To our business partners and affiliates
If required by law or a court order
In the event of a business sale or restructure
With your consent
6. Overseas Disclosure
Your personal information may be stored or processed overseas. If we disclose your personal information to an overseas recipient, we will take reasonable steps to ensure that the recipient complies with Australian privacy laws or equivalent protections.
7. Storage and Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes secure servers, encryption, firewalls, and access controls. Data is stored in Australia or in trusted data centres overseas with appropriate safeguards.
8. Access and Correction
You have the right to access the personal information we hold about you and request that it be corrected if inaccurate, out of date, or incomplete.
To make such a request, please contact us at:
Email: office@vividelectricalgroup.com.au
We will respond within a reasonable time, usually within 30 days. There is no charge to request access or correction.
9. Cookies and Tracking Technologies
We use cookies and similar technologies to track usage of our website and improve user experience. You can choose to disable cookies in your browser settings, but some parts of the website may not function properly.
For more detail, see our Cookies Policy.
10. Retention of Personal Information
We retain your personal information only as long as necessary to provide services, comply with legal obligations, and resolve disputes. Usage data may be kept longer for internal analytics or security purposes.
11. Your Rights and How to Make a Complaint
If you believe we have breached your privacy rights or the Australian Privacy Principles, you can contact us using the details below.
We take privacy complaints seriously and will investigate and respond to your complaint within a reasonable timeframe. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
Website: https://www.oaic.gov.au
Phone: 1300 363 992
12. Children’s Privacy
Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately and we will delete it.
13. Links to Third-Party Sites
Our website may contain links to other websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.
14. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be published on our website, and the updated policy will take effect from the time it is posted. We encourage you to review this policy periodically.
15. Contact Us
If you have any questions, requests, or complaints, please contact us:
Vivid Electrical Group Pty Ltd
280 Auburn Rd, Hawthorn VIC 3122
Email: office@vividelectricalgroup.com.au